Legal

Refund & Cancellation Policy

Last updated: 20 October 2026

We sell professional services, not physical goods, so there is nothing to return. What follows sets out when money is refunded and how an engagement is cancelled.

1. Project work

• Before work starts — if you cancel before we have begun, you receive a full refund of anything paid.
• After work starts — you are charged for the work already completed, and the remainder is refunded. We provide a written summary of what was delivered and how the amount was calculated.
• After delivery — completed and delivered work is not refundable, but see section 3 below.

2. Monthly retainers

• Retainers may be cancelled at any time with 30 days' written notice.
• The current month is not refunded; we continue working through the notice period.
• There is no cancellation fee and no minimum term beyond the notice period.

3. If something is wrong

If a deliverable does not match the scope we agreed in writing, tell us within 14 days of delivery. We will correct it at no additional cost. If we cannot bring it in line with the agreed scope, we refund the portion of the fee covering that deliverable.

This does not cover commercial outcomes. As stated in our Terms of Service, we do not guarantee traffic, leads, sales or revenue, and results are not grounds for a refund.

4. How to request a refund or cancel

Email mitrovicdimitrije47@gmail.com with your company name, the invoice number and a short description of the request. We acknowledge within 2 business days and decide within 5 business days.

5. How refunds are paid

Approved refunds are returned by the same method used for payment, within 10 business days of approval. Card refunds typically appear on the statement within 5–10 business days after that, depending on the issuing bank. Bank transfer fees charged by intermediaries are not refundable.

6. Disputes

If you disagree with a decision, write to us before contacting your bank. We would rather resolve it directly, and in most cases we can.